EWM Go-Live & Redesign

Client context and challenges

• During Go Live both business and IT realized business was not properly trained

• Several activities were done physically, but not in the system creating a big stock misalignment

• Some of the processes implemented were not matching the real process

• Due to long Go Live and heavy support over 3 shifts, some of the consultants resigned which put the EWM support at risk
  

Scope and approach

• Koretrust team stepped in and took ownership of the finished goods warehouse and processes

• Daily support to outbound ensuring trucks were shipped and GI posted in the system fixing any blocking issue

• Provide training on the job to key users to enable business to solve issues autonomously

• Organise physical inventory to realign the system to the physical stock and drastically reduce the number of issues raised by the business

• Setup redesign workshops to map the business process gaps, design and approve a new solution and implement every new solution using agile methodology in less than 2 weeks.

• Processes redesigned and optimized

  • Putaway strategies when receiving from production

  • Storage bins setup to be able to accommodate both industrial and euro pallets

  • Putaway block on bulk storage after first picking from bulk bin is confirmed

Value delivered

• Kept outbound running by not stopping WH activities.

• Contained total project costs by realigning warehouse stock and quickly transitioning from fire-fighting to standard bug resolution.

• Further optimized the warehouse processes by running CR workshops proposing best EWM technical solution for business need and implementing it in agile sprints of 1-2 weeks.